Total Support Family

A full year of comprehensive, on-call tech support for households with up to three computers. Call us with any problem, anytime.

Only $39.99 per month
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Or call: 1-877-480-6995


Our Total Support Family plan provides 24/7/365 tech support for almost any PC or Mac problem, big or small. Ideal for households with multiple computers, our reliable US- and Canada-based tech experts will diagnose and cure whatever is causing your computers' problems-from setup to connection to virus issues. We install secure software on your computers that provide frequent computer health checks, automated fixes and ongoing tune-ups to improve computer performance. We will also check that your existing anti-virus software is installed and up to date. Finally, we'll make enhancements to rid your computers of unnecessary files that slow down performance and tune key settings. Think of us as your family's personal tech experts on call year round.

Key Features

  • On-call live tech support for up to three PCs
  • Optimize your operating system with our Computer Tune-up Toolkit
  • Identify and remove viruses, spyware and other malware
  • Configure your security software and settings, including anti-virus/anti-spyware and firewall
  • Repair driver conflicts
  • Install or set up a new peripheral (i.e. printer, scanner, fax, etc.)
  • Setup file and printer sharing over an existing network, including configuring network printers
  • Configure and/or create email accounts
  • Install the latest patches and updates for your operating system
We support the following systems:
  • PC and Mac
  • Windows XP, Windows Vista, Windows 7 and Mac OS 10.5 and above
  • Microsoft Outlook, Outlook Express, Windows Mail, Microsoft Mail, Microsoft Entourage, or Mac Mail
    NOTE: User must have access to ISP login/password information
  • Internet Explorer version 5.5 or later, Firefox version 2 or later and Safari version 5 or later.
    NOTE: Other browsers may not be supported
Additional system requirements and service limitations:
  • Must have a virus-free computer to sign up for a subscription
  • Support for more than three computers requires additional service
  • Computer Tune-up Toolkit not available for Mac
  • Must have active and up-to-date anti-virus software
  • Must be able to connect to the Internet for remote service
  • Must have at least 256MB of RAM
  • Must have administrator level access to the computer
  • Does not cover online services or games, beta software, hardware issues, domain or password resets or "how to" training